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Terms of use

This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or transacting business with travel suppliers and/or partners without the other purposes. the customers can visit the website and/or book the hotel through us on this website, or through our customer service agents.

1. The scopes of service

  • These terms and conditions may be changed from time to time and will apply to all of our services either directly or indirectly (through partners) on our website and applications which can be accessed by smartphone and email.
  • To use our website, you must confirm that you have read, understood and agreed to these terms and conditions same as privacy policy including cookies.

2. Service Agreements

  •  You can compare partner services (hotel, tour, flight, rental car booking and others special service sites worldwide) via our website.
  • For some accommodation, users are entitled to book their accommodation through the direct connection to the partner websites (Traveldee Express Booking). Reservations are made directly on the hotel, flight, tour, rental car booking site and others special services. In this case, Traveldee isn’t a tour operator or contractor for any user. However, it is only a technical connection service representative on the booking site. Users must agree to the terms and conditions of partner websites which can be viewed on partner websites. And when a reservation for accommodations and other services has been confirmed on the partner websites, there will be a conclusion of the contract between the partner site and the user. Traveldee won’t participate in the booking process between the user and the partner site. In addition, Traveldee doesn’t have any booking agreements and/or the other service agreements to partner websites. Any claims of subscribers to partner reservations are the sole responsibility of the partners, not Traveldee ‘s responsibility.
  • This Agreement shan’t be affected by any other agreement between the accommodation and the user.

3. Uses of the website

This website, which is offered to you, conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the ‘Terms of Use’ or ‘Agreement’). Please read the terms of use carefully. When you access, use, book any travel products or services on this website, or contact our call center agents, you must agree that the terms which are now applied. If you do not agree to the terms of use, please do not use or make any bookings through this website or our call center agents. Furthermore, we are considered that you accept to the updated terms of use if you continuously use this website after these terms of use have been changed.

As a condition of your use of this website, you warrant that:

  • You are at least 18 years of age and are of sound mind.
  • You possess the legal authority to create a binding legal obligation.
  • You will use this website in accordance with the Terms of Use.
  • You will only use this website to make legitimate reservations for you, for another person, or for whom you are legally authorized to act.
  • You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf including all rules and restrictions.
  • All information supplied by you on this website is true, accurate, current and complete.
  • If you have an online account with this website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right to deny anyone to access to this website and the services we offer, at any time without notice and for any reason, including but not limited to, violation of these terms of use.

4.  TraveldeeCommunity Member Area

  • Users have the option of joining the Traveldee Cloud and/or creating a member account within the Traveldee’s membership area. Users can register for the platform and publish their creative contents as well as participating in the development of the platform via Community and administrative functions. All visitors can read the contents in Traveldee for free.
  • To use the service within the member area the users will have the options of managing and storing your own search data. Every user will be asked to provide personal information to create the account. However, personal information will never be published. If you want to know more, please check our privacy policy. For deleting a user’s account, all information related to the service will be permanently deleted.
  • Users can not register multiple times. Users are responsible for the accuracy and completeness of their personal information.
  • The subscriber is responsible for maintaining the confidentiality of his / her own account information, especially their passwords. It is the responsibility of the users to use their account in the Traveldee system and the users should not disclose this information to partners for the security of the user account.
  • In the case of unauthorized use of the Traveldee services such as the use of invalid username and password, registered users must immediately notify to Traveldee.

5. Prohibited Activities

Don’t use this Website or related contents for any commercial purpose as follows;

  • Don’t make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • Don’t access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • Don’t violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • Don’t take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • Don’t deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • Don’t ‘frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorization.
  • The content and information on this website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this website.
  • Don’t post any contents, messages which are pornography and other messages that are immoral, including but not limited to contents that violate applicable law.

6. The cancellation  

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact our customer service team.

7. The changes to terms and conditions

We reserve the right to determine the denial and changes to the site and services we offer to any person, without any advance notice. For reasons that include, but aren’t limited to, violations of these terms of service.

8. Responsibility

  • Traveldee is not responsible for accuracy, completeness, quality, and reliability of contents provided by subscribers and partner websites. Particularly, Traveldee can’t provide any advice or information regarding the selection of partner websites.
  • All agreements happened by the users and the partner websites, especially no relevant to Traveldee, will be used only with the right to cancel the reservation and other services from partners. The Contact for reservations, payments, and questions is required to do directly with the relevant partner websites. Traveldee is not involved in any contractual terms between the user and the partners.
  • Traveldee doesn’t check the accuracy of contents uploaded by partner websites or members of the community. The contents will come from partner websites or from the community. Traveldee doesn’t have the power to directly manipulate information, especially commentary images, reviews, the contents and reports published on the Traveldee website aren’t from us directly. Particularly, these contents don’t reflect our opinions.
  • Hyperlinks Banner Ads Information about accommodation attractions or service provider from partner websites and community members isn’t considered a recommendation or information from Traveldee. And for technical reasons, the update price information we receive from the booking site isn’t available in real time. Therefore, it is possible that the prices displayed on the booking site may not match the rates quoted on Traveldee’s website. Traveldee doesn’t guarantee the accuracy of information, especially pricing and service information.
  • Traveldee isn’t responsible for technical inaccuracies for any reason, which don’t include in the scopes of Traveldee’s responsibility, or for any damage caused by force majeure events. Traveldee doesn’t guarantee the availability and continuity of the information. In addition, Traveldee team may improve our website system at the right time.

9. Law and jurisdiction

Traveldee is provided under the internet and social media laws of Thailand.

Please keep in your mind that Traveldee.com is a website used in searching and comparing prices of hotels flights rental cars and tours. Therefore, we don't respond to any booking. If you need more information about the investigation, please click here.